Hotel Training for Associates and Managers

The hospitality industry is in a unique position to identify and report human trafficking. This criminal activity is not only a violation of human rights, but it also presents a great risk to the safety and security of travelers. With proper training, everyone from a front desk agent to a housekeeper can notice that something is not right and respond. In collaboration with the American Hotel and Lodging Association Foundation and Marriott International, PACT is offering free online training courses to help companies and their associates identify and report suspicious activity.
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Our free online training courses!

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To license the module for your team, contact Customization available for purchase.
Released March 2020

Your Role in Preventing Human Trafficking: Recognize the Signs

Available in 17 languages, this training includes information on sex and labor trafficking and guidance on how to set up a response protocol if trafficking is suspected and follows major city and state ordinances on anti-trafficking training at hotels. Upon completing, associates will be able to recognize common indicators of trafficking and how to respond to a suspected incidence of trafficking. Participants may download a certificate of completion for their records at the conclusion of the 30-minute course.

Recognize and Respond: Addressing Human Trafficking in the Hospitality Industry for Associates and Managers

Building on the foundation of the "Your Role in Preventing Human Trafficking: Recognize the Signs", this new training incorporates hotel-level feedback and features interactive scenarios, separate learning paths for associates and managers, a mobile-friendly design, and increased guidance on responding to potential trafficking situations. Currently available in Arabic, Chinese (Simplified), English, French, and Spanish, the training is approximately 60 minutes for associates and approximately 85 minutes for managers.
released July 2022
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Currently unavailable to license, but requests will be considered in the future on a case-by-case basis. To request to license in the future, contact

Hotel Training Courses