Hotel Training for Associates and Managers
The hospitality industry is in a unique position to identify and report human trafficking. This criminal activity is not only a violation of human rights but also poses a significant risk to travelers' safety and security. With proper training, everyone from a front desk agent to a housekeeper can notice that something is not right and respond. In collaboration with the American Hotel and Lodging Association Foundation and Marriott International, PACT is offering free online training courses to help companies and their associates identify and report suspicious activity.
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Released January 2026
Preventing Human Trafficking
A 30-minute training for hotel owners and operators, developed by PACT with input from survivors and in collaboration with global hotel partners Hilton, Hyatt, and IHG Hotels & Resorts.
This free course helps participants understand human trafficking, recognize warning signs in hotel settings, respond appropriately using internal reporting procedures, and support a safe, respectful environment for guests and colleagues.
Currently available in English and Spanish subtitles, with technical support and a certificate upon completion.
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Released March 2020
Your Role in Preventing Human Trafficking: Recognize the Signs
Available in 34 languages, this training includes information on sex and labor trafficking and guidance on how to set up a response protocol if trafficking is suspected and follows major city and state ordinances on anti-trafficking training at hotels. Upon completion, associates will be able to recognize common indicators of trafficking and respond to a suspected incident of trafficking. Participants may download a certificate of completion for their records at the conclusion of the 30-minute course.
RELEASED JULY 2022
Recognize and Respond: Addressing Human Trafficking in the Hospitality Industry for Associates and Managers
Building on the foundation of the "Your Role in Preventing Human Trafficking: Recognize the Signs", this new training incorporates hotel-level feedback and features interactive scenarios, separate learning paths for associates and managers, a mobile-friendly design, and increased guidance on responding to potential trafficking situations. Currently available in Arabic, Chinese (Simplified), English, French, and Spanish, the training is approximately 60 minutes for associates and approximately 85 minutes for managers.
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Overview
Which course should I take?
This NEW training helps participants understand human trafficking, recognize warning signs in hotel settings, respond appropriately using internal reporting procedures, and support a safe, respectful environment for guests and colleagues. It includes live-action Survivor voice and scenario videos.
Duration
Involved Partners
Launched
This training includes information on sex and labor trafficking. Following major city and state ordinances on anti-trafficking hotel training, it provides guidance on setting up a response protocol if trafficking is suspected.
Duration
This training incorporates hotel-level feedback and features interactive scenarios, separate learning paths for associates and managers, a mobile-friendly design, and increased guidance on responding to potential trafficking situations.
Duration
Hotel Training Courses
Our mission is to protect every child’s right to grow up free from sexual exploitation and trafficking through legislative advocacy,
education, and partnerships.
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